Esteem Medi Spa, 2/9 Doggett Street, Fortitude Valley

Reviews

• Kylie Crosson

  27.09.2018
  ★ ☆ ☆ ☆ ☆
  I recently had dysport done on my forehead at the Brisbane salon due to being recommended to go there. This is not my first time having the treatment done however unfortunately it is by far the worst experience I have had. My 2 week checkup was cancelled by the salon as the nurse was away. I went to the appointment the following week as rescheduled and they did not have my appointment booked in. I was asked to wait 35-45 minutes to see the nurse however I did not have the time on that day. The laser skin lady took a look while standing at the reception but advised it was not her department but seemed to look ok. We discussed the movement still being obvious but agreed it should settle. I booked in 5 weeks after the treatment as all movement was still visible. A different nurse from the salon took a look and straight away agreed the results should be much better and if she had been the nurse treating me she would have taken a different approach. She began the discussion of fixing this up, and spoke with the lady at reception to find she would have to charge an additional $160 to go over what should have already been done properly. I was advised they do not fix up these errors if you don't come in on the 2 week check up, and because I came in on the third week I was not covered, even though both checkups were mistakes on their behalf. Since then the lady who recommended me had the same issue and was only redone at no cost due to her not settling for this. Bottom line - it's been 9 weeks and I still have full movement and wasted my money. I was also advised being my first visit I got it at a discounted price, which going back I found I was charged full price as normal. If I could give minus star reviews I would give 100% negative on both the treatment and the poor customer service. Do not recommend the Brisbane salon to anyone.
• Jacqui Macarthur

  01.09.2018
  ★ ★ ★ ★ ★
  I've been visiting Esteem Medi Spa at the Gold Coast for several years now and I'm thrilled that the new salon has opened at Fortitude Valley, to cater for us Brisbane clients :) The team at Esteem are 100% professional and cater to your exact needs ensuring that you leave with 100% satisfaction and a lovely result! I cannot tell you how much my skin has improved since deciding to see the Esteem team. They are continuously updating their treatments and products to keep in line with cutting edge medical research and you can rest assured that you are always in safe hands. Highly recommend this Medi Spa.

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